Service
Policies.

Straightforward terms so you know exactly what to expect when you book with us. If anything here is unclear, call or text (484) 719-1144.

Booking & Appointments

All services are by appointment only. You can request a time through our booking form, by phone, or by text, and we'll confirm a time with you directly.

No deposit is required to book.

Cancellations & Rescheduling

There is no cancellation fee and no required notice period. If your plans change, we appreciate a quick call or text so we can offer the time to another customer.

Drop-Off & Pickup

We are based in Coopersburg, PA. You bring your vehicle to us, and the exact drop-off address is provided when your appointment is confirmed.

There is no pickup deadline and no storage fee. We'll let you know when your vehicle is ready.

Pricing & Payment

Package and add-on prices are listed on our Services page and depend on vehicle size and the service you choose.

Vehicles with excessive dirt, mud, or stains may need extra work, which can add a surcharge of $25 to $75. Any surcharge is discussed with you at drop-off, before we begin, never after. Embedded pet hair is handled by the Pet Hair Removal add-on rather than a surcharge.

Payment is due at pickup. We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. Card payments are processed securely by Stripe.

Your Vehicle & Belongings

Please remove valuables and personal items before drop-off. We do not open or clean inside the glovebox, out of respect for your personal documents and privacy.

We treat every vehicle with care. We are not responsible for pre-existing damage, such as scratches, chips, dents, or worn or failing interior materials. If we notice something like this, we'll point it out to you.

Results

We use professional-grade equipment and products and give every vehicle our full attention. Some stains, odors, and wear are permanent, though, and can't be fully removed. If we expect a problem area won't come out completely, we'll tell you up front.

Satisfaction & Concerns

If something isn't right after you get your vehicle back, let us know. There is no time limit on raising a concern. Call or text (484) 719-1144 or email noah@lehighvalleyautodetailing.com, and we'll work with you to make it right.

Changes to These Policies

We may update these policies from time to time. The date at the top of this page shows when they were last changed. The policies in effect when you book apply to that appointment.